In April last year, several Galaxy S20 users reported that the camera glass was suddenly broken, for no obvious reason. Almost a year after the first case, Galaxy S20 owners of broken glass handsets have bandaged and filed a complaint about this problem against Samsung.
Consumers unhappy enough to pay over $1000 for a default phone have hired Hagens Berman and filed a class action proceeding against Samsung for contending that all the Galaxy S20 models have been defective in camera glass. The lawsuit claims that the company committed fraud, violated its guarantees and violated numerous consumer legislation.
The documentation states:
For consumers, Samsung sold its Galaxy S20 with a high-end camera that charged up to $1,600, so it lost only a major aspect of its functionality suddenly. Consumers particularly need a reliable mobile device during the period of welfare distance and increased use of online access, yet Samsung has refused to deliver the confidence that its clients were promised.
The matter was brought before the US District Court of New Jersey on 27 April. Defeat phone owners lost nearly $400 for repair work, and the problem was not solved, as the camera glass crashed again. A design defect makes the problem recurring.
Even if the proceedings have been filed, the Galaxy S20 users affected are highly unlikely to receive heavy compensation. The reason is that payments are likely to be taken up by billing courts, legal fees and, if the damages are spread to thousands of affected users, there will be no greater amount for each customer.